In March, Meckel Weste and Tom Gerker visited Inboard Diesel Service in Martinique. IDS, founded and owned by Frank Agren, has been a Northern Lights Dealer for over 25 years. He started the business in the village of Case Pilote where most of his customers are Commercial Vessels. Recently he opened a new location in Le Marin where there are hundreds of pleasure craft, primarily medium sized sailing yachts. The most striking aspect of IDS is its Service Departments. Both have workshops that are meticulously clean and well organized. This is such a point of pride for Frank and his staff that the entrance to their Parts, Sales and Administration areas in both locations is through the workshop.
Adrien, Tom, Meckel, and Marce in Le Marin Parts Department
IDS has consistently been one of the best performing Northern Lights dealers in the Caribbean, both in terms of Sales and Service. Their customer service is excellent. This is due to the standard set by Frank and personified by long term employees Béatrice RINTO, Ludovic ROSE-ÉLOÏSE (who manages the Le Marin operation) and Marcé NUBUL. They have 3 technicians in the Case Pilote location and 4 techs in Le Marin. They have recently added Adrien Mesureur to their Admin and Sales staff who is in training to assist Beatrice and Frank.
Adrien, Tom, Meckel and Marce in Le Marin store
