21 hours delivery!

Tom Gerker of Parts & Power Ltd,  received a call from Erwan Le Normand at Caraibes Diesel in Sint  Maarten at 5:45 pm on the 19th of April 2021.  Erwan desperately needed a  Northern Lights M673L3G marine generator for S/Y Encore, whose owner was due to arrive on the 21st of April for the first visit in over a year.

With the vast inventory of Northern Lights generators and parts held in stock by Parts & Power in the British Virgin Islands, Tom was able to expedite delivery.  He contacted Captain Neville Brathwaite Jr of North Eastern Caribbean Airline, located at Beef Island, Tortola.  Neville said he would make it happen.  The Britten Norman Islander aircraft was the perfect plane for this mission!

21 hours delivery  

The Northern Lights generator arrived at Princess Juliana International Airport at 2:30 pm the next day and was delivered to the boat by 3 pm.

Parts & Power had a generator delivered to the customer in Sint Maarten 21 hours after the initial call, which was also after regular business hours.

Even more impressive, Erwan and the Team at Caraibes Diesel Services had the generator installed by 10 AM the following morning. This is Caribbean Nothern Lights at its very best.

In this pandemic era, no one would have thought this possible!

 

The Parts & Power Team worked hard to make this happen.  Those not directly involved, picked up the slack so others could.  It was truly a team effort.

Captain S/Y Encore

I can’t thank everyone enough for the extra effort in making this happen. We received the generator at Port de Plaisance around 3:00 pm this afternoon and had it in the boat shortly thereafter.

 Great job all around, very impressive, we truly appreciate it!!

 

COVID Camaraderie within the Caribbean Northern Lights Dealer Network

It’s over a year since we started lockdowns and were affected by COVID 19 Restrictions throughout the Caribbean.  Parts & Power Ltd the Northern Lights Caribbean Distributor implemented a number of online training courses for its team and dealer network throughout the islands.  Hosted by Rob Hales and training by Gavin Dooley of Parts & Power Ltd, the online courses became more than a product refresher or introduction, they became a place for the Northern Lights Caribbean Dealer Network to interact, with more time to make new friends and share experiences, and tips.  With over 30 personnel on each course, a fresh camaraderie was established, many staying online for an hour after the training finished, yes, just to catch up!

Many of the dealers, like Parts & Power Ltd, have had a tough year.  Everyone has experienced business, financial and personal challenges.  However, today the Northern Lights Caribbean Dealer Network is strong and supported by a dedicated Parts & Power team.  We regularly communicate and update each other and in January 2021 we were given a glimpse of the future, with a surge in sales and installations.

In July 2020 Parts & Power moved to its new facility in Fish Bay, Tortola, British Virgin Islands.  From here we look forward to a time when we can welcome our Northern Lights dealers for in house and hands-on training.

We heard on Thursday that a long time Northern Lights advocate, Craig Lovett from Grenada Marine, has made the decision to return to his native Australia, to do some cruising.  Parts & Power wish Craig all the best for his next adventure and hope we will see him again in the Caribbean.  May fair winds and calm seas be with you always.

There is a Caribbean Northern Lights dealer near every port of call.  They are ready to support both existing and new Northern Lights Marine Generator customers.

A full list of Caribbean Northern Lights Dealers can be found at;

http://www.caribbeannorthernlights.com/

Alternatively contact Parts & Power Ltd:  Tel: +1(284) 494-2830/440-2830

Or email info@partsandpower.com

 

We are here for you!

Northern Lights 6kW Generator Supply and Installation by Palm Tree Marine

After 14 years of nursing and repairing our 8kW Mastervolt generator, it was time for a proper replacement on our much-beloved Hylas 49!

Having the boat in Grenada and after consulting with many of our fellow cruisers, we decided to go with a 6kW Northern Lights Generator. Palm Tree Marine, being a Northern Lights Dealer, was highly recommended for the supply and installation!

Mike came to the boat and did an inspection and measurements to verify that the new generator would fit nicely!

At Clarkes Court Marine service dock, the old generator came out quickly and efficiently!

The new generator went in as easily as the old one came out! Not a ding or a scratch anywhere on the boat, with a very professional crew all working together!

Although Mike the owner and Sim the manager are very knowledgeable in boat engineering, their Northern Lights factory-trained technician, Rakime, was an integral part of the whole installation on the boat and he was a pleasure to have on the boat for the few days that it took to install the generator!

Mike’s idea for extra motor mounts turned out to be fantastic for a super smooth operation!

A perfect fit!!!

My wife and I are thrilled as to how quiet and smooth the operation of this 6kW Northern Lights Generator is and what a pleasant experience it was working with Palm Tree Marine!!

Palm Tree Marine

We would highly recommend both Palm Tree Marine and this marvellous generator to anyone who wants to upgrade their boat!

Thank you!
Chris & Fran Marcos

PARTS & POWER EMPLOYEE OF THE QUARTER Q3 2020

Jamal Jones has been awarded the Employee of the Quarter for Parts & Power’s 3rd Quarter.

Jamal joined Parts & Power following the flood in August 2017.  His Aunt Gladys Jones, who was our Logistics Coordinator at the time, introduced him when we were looking for additional help to salvage inventory and clean up.  We were so impressed with his work ethic that we offered him a full-time job. Jamal began as a Warehouse Clerk doing manual tasks such as Receiving and stocking shelves.

Although he had no computer experience, he quickly mastered all our Inventory computer systems.  He learned how to operate a Forklift and our JCB Teletrucks.  In his duties delivering items he has to interact with BVI Customs and Port Authority frequently and has developed a good relationship with them.

After more than 3 years on the job, he can brag as being Accident-Free despite handling so many different pieces of equipment.  Jamal recently distinguished himself while assisting in the move of Parts & Power from Port Purcell to our new home in Fish Bay.  He put in long days, taking on any task that needed accomplishing.

When voting for our Employee of the Quarter, the Management Team were unanimous in their election of Jamal.

In the photo, Jamal is shown on right with his supervisor, Logistics Coordinator Nema Benjamin; carefully masked as always.

BRENTON AND SHEILA FORD DEPART FOR SCOTLAND

Brenton and Sheila Ford resigned from Parts & Power in September to move to Sheila’s home country of Scotland.  Sheila had traveled to Scotland in July for her father’s funeral.  Due to the Covid border closure in the BVI, the process to return was taking a long time.  That, combined with family obligations, made her decide to remain in Scotland.  Brenton, and their dog Shaggy, packed up in late October to join Sheila in Scotland. Parts & Power wish Sheila and Brenton (and Shaggy) the best of success in their new endeavors in Scotland.  They will be missed.

Brenton is shown on right in the photo with Robin Hales of Parts & Power during a Poker Run in June of 2019.

 

Germain James is awarded Employee of the Quarter

Parts & Power is pleased to announce that Germain James has been awarded Employee of the Quarter for Q2 2020.  Germain, who is our lead Generator Technician, has been with Parts & Power since 2017.  He and his brother Ronald, who was awarded Employee of the Quarter in 2019, lost their entire house in Hurricane Irma. Not a wall was standing. Having lost everything, he made his way to Parts & Power the next morning.  When asked what he wanted to do, he said “there is work to be done”. He spent the next 6 months working up to 14 hours/day, 7 days/week.  He was a major force in the BVI Recovery following Irma.  After the recent lockdown of the BVI, there were elderly and indigent persons in the Community who ran out of food and water. Germain volunteered for several days to do Food Relief Deliveries to those in need.  Germain is renown for his outstanding Customer Service, and it is always delivered with a big smile on his face.  Germain’s integrity is what makes him such a wonderful person, and our Employee of the Quarter.

Germain James (left) is awarded a power tool for Employee of the Quarter by Service Manager Sayeed Mohammed.

Northern Lights Caribbean Dealers hold virtual meeting amid the Coronavirus lockdowns

NORTHERN LIGHTS CARIBBEAN DEALERS HOLD VIRTUAL MEETING AMID THE CORONAVIRUS LOCKDOWNS

9 April 20, Road Town, Tortola

Most Caribbean Countries are on lockdown due to the Coronavirus Pandemic.  With few exceptions, all Caribbean Countries are restricting anyone, other than Essential Workers, from leaving their own yard.  Although most Caribbean Northern Lights Dealers are Essential Workers in their own counties, there is very little work to require anyone from going out.  With this in mind, Robin Hales and Gavin Dooley, from Parts & Power, organized an online training meeting with all the Caribbean Dealers.  It was a good opportunity for everyone to get together and discuss the Northern Lights Product, and the Northern Lights and CaribbeanNorthernLights.com websites.  Rob hosted the event, and Gavin was our trainer.

There were 26 people in attendance on the Zoom meeting with one or more participants from

Marine Power Services, Antigua; Dominica Marine Centre, Dominica; Palm Tree Marine, Grenada; Inboard Diesel Services, Martinique; Electec, St. Maarten; Caraibes Diesel, St. Martin; Marintek, St. Lucia; LP Marine, Trinidad; Marine Maintenance, Tortola; CRC, Virgin Gorda; Import Supply, St. Thomas and Parts & Power.

“It is important, in this time of isolation, for everyone to remain engaged,” Robin Hales said.  “I thought it was also an excellent time for us all to get together to talk about the Northern Lights Product.”  It is not very often when we can get the attention of our very busy Dealers.  So, I wanted to take advantage of the fact that most people were in isolation.  Besides, I have not had an opportunity to meet with some of our Dealers, especially with planned travel being postponed at this time” he said.  “Although face to face meetings are not possible, this was the next best thing.  This was so successful that we will hold a follow up meeting next week.”

Northern Lights and Parts & Power visit 58th annual ACYS

On 6, 7 & 8 December, participants from Northern Lights and Parts & Power participated in the 58th Annual Antigua Charter Yacht Show.  Northern Lights VP and General Manager, Kit Purdy, Don Schutte from the NL Florida Branch and Tom Gerker & Rob Hales from Parts & Power visited yachts at the Show to see how many participants had Northern Lights products on them.  Over 30% of the yachts had a Northern Lights, Lugger or Technicold Product on board.  The ACYS presents a unique opportunity to see a large number of Northern Lights customers in one location.  The purpose of the visit was to discover the level of customer satisfaction with the Products.

Most of the yachts with Northern Lights Equipment were happy with the Product and had nothing but positive feedback to give.  This year, the crew from NL and P&P ran into several boats that were having issues though.  One vessel had recently had their generator rewound and had a catastrophic failure on the new winding while docking in Antigua. Thanks to some fast action on the part of Kit, NL were able to get a new 90kW generator end air freighted to Antigua, where the local NL Dealer Marine Power Service installed it in time for the yacht to make their charter.

The team from NL and P&P were able to answer questions from Engineers and Captains about Operation, Maintenance, Service and where to get support wherever they are in the world.  Customers were able to give feedback on the Products and, in some cases, make recommendations on how to improve them in some way.  Such feedback is invaluable to Northern Lights and their Distribution Network for making Improvements in Products and Service.

Participants from NL and P&P have been attending the ACYS for more than 20 years.  Many questions have been answered, problems solved and ideas for Product Improvement have been taken back to the Seattle Headquarters for implementation over the years. It has been an outstanding venue for listening to the Voice of the Customer.