Author: Guy Phoenix

21 hours delivery!

Posted on by Guy Phoenix

Tom Gerker of Parts & Power Ltd,  received a call from Erwan Le Normand at Caraibes Diesel in Sint  Maarten at 5:45 pm on the 19th of April 2021.  Erwan desperately needed a  Northern Lights M673L3G marine generator for S/Y Encore, whose owner was due to arrive on the 21st of April for the first visit in over a year.

With the vast inventory of Northern Lights generators and parts held in stock by Parts & Power in the British Virgin Islands, Tom was able to expedite delivery.  He contacted Captain Neville Brathwaite Jr of North Eastern Caribbean Airline, located at Beef Island, Tortola.  Neville said he would make it happen.  The Britten Norman Islander aircraft was the perfect plane for this mission!

21 hours delivery  

The Northern Lights generator arrived at Princess Juliana International Airport at 2:30 pm the next day and was delivered to the boat by 3 pm.

Parts & Power had a generator delivered to the customer in Sint Maarten 21 hours after the initial call, which was also after regular business hours.

Even more impressive, Erwan and the Team at Caraibes Diesel Services had the generator installed by 10 AM the following morning. This is Caribbean Nothern Lights at its very best.

In this pandemic era, no one would have thought this possible!

 

The Parts & Power Team worked hard to make this happen.  Those not directly involved, picked up the slack so others could.  It was truly a team effort.

Captain S/Y Encore

I can’t thank everyone enough for the extra effort in making this happen. We received the generator at Port de Plaisance around 3:00 pm this afternoon and had it in the boat shortly thereafter.

 Great job all around, very impressive, we truly appreciate it!!

 

COVID Camaraderie within the Caribbean Northern Lights Dealer Network

Posted on by Guy Phoenix

It’s over a year since we started lockdowns and were affected by COVID 19 Restrictions throughout the Caribbean.  Parts & Power Ltd the Northern Lights Caribbean Distributor implemented a number of online training courses for its team and dealer network throughout the islands.  Hosted by Rob Hales and training by Gavin Dooley of Parts & Power Ltd, the online courses became more than a product refresher or introduction, they became a place for the Northern Lights Caribbean Dealer Network to interact, with more time to make new friends and share experiences, and tips.  With over 30 personnel on each course, a fresh camaraderie was established, many staying online for an hour after the training finished, yes, just to catch up!

Many of the dealers, like Parts & Power Ltd, have had a tough year.  Everyone has experienced business, financial and personal challenges.  However, today the Northern Lights Caribbean Dealer Network is strong and supported by a dedicated Parts & Power team.  We regularly communicate and update each other and in January 2021 we were given a glimpse of the future, with a surge in sales and installations.

In July 2020 Parts & Power moved to its new facility in Fish Bay, Tortola, British Virgin Islands.  From here we look forward to a time when we can welcome our Northern Lights dealers for in house and hands-on training.

We heard on Thursday that a long time Northern Lights advocate, Craig Lovett from Grenada Marine, has made the decision to return to his native Australia, to do some cruising.  Parts & Power wish Craig all the best for his next adventure and hope we will see him again in the Caribbean.  May fair winds and calm seas be with you always.

There is a Caribbean Northern Lights dealer near every port of call.  They are ready to support both existing and new Northern Lights Marine Generator customers.

A full list of Caribbean Northern Lights Dealers can be found at;

http://www.caribbeannorthernlights.com/

Alternatively contact Parts & Power Ltd:  Tel: +1(284) 494-2830/440-2830

Or email info@partsandpower.com

 

We are here for you!

Northern Lights 6kW Generator Supply and Installation by Palm Tree Marine

Posted on by Guy Phoenix

After 14 years of nursing and repairing our 8kW Mastervolt generator, it was time for a proper replacement on our much-beloved Hylas 49!

Having the boat in Grenada and after consulting with many of our fellow cruisers, we decided to go with a 6kW Northern Lights Generator. Palm Tree Marine, being a Northern Lights Dealer, was highly recommended for the supply and installation!

Mike came to the boat and did an inspection and measurements to verify that the new generator would fit nicely!

At Clarkes Court Marine service dock, the old generator came out quickly and efficiently!

The new generator went in as easily as the old one came out! Not a ding or a scratch anywhere on the boat, with a very professional crew all working together!

Although Mike the owner and Sim the manager are very knowledgeable in boat engineering, their Northern Lights factory-trained technician, Rakime, was an integral part of the whole installation on the boat and he was a pleasure to have on the boat for the few days that it took to install the generator!

Mike’s idea for extra motor mounts turned out to be fantastic for a super smooth operation!

A perfect fit!!!

My wife and I are thrilled as to how quiet and smooth the operation of this 6kW Northern Lights Generator is and what a pleasant experience it was working with Palm Tree Marine!!

Palm Tree Marine

We would highly recommend both Palm Tree Marine and this marvellous generator to anyone who wants to upgrade their boat!

Thank you!
Chris & Fran Marcos

PARTS & POWER EMPLOYEE OF THE QUARTER Q3 2020

Posted on by Guy Phoenix

Jamal Jones has been awarded the Employee of the Quarter for Parts & Power’s 3rd Quarter.

Jamal joined Parts & Power following the flood in August 2017.  His Aunt Gladys Jones, who was our Logistics Coordinator at the time, introduced him when we were looking for additional help to salvage inventory and clean up.  We were so impressed with his work ethic that we offered him a full-time job. Jamal began as a Warehouse Clerk doing manual tasks such as Receiving and stocking shelves.

Although he had no computer experience, he quickly mastered all our Inventory computer systems.  He learned how to operate a Forklift and our JCB Teletrucks.  In his duties delivering items he has to interact with BVI Customs and Port Authority frequently and has developed a good relationship with them.

After more than 3 years on the job, he can brag as being Accident-Free despite handling so many different pieces of equipment.  Jamal recently distinguished himself while assisting in the move of Parts & Power from Port Purcell to our new home in Fish Bay.  He put in long days, taking on any task that needed accomplishing.

When voting for our Employee of the Quarter, the Management Team were unanimous in their election of Jamal.

In the photo, Jamal is shown on right with his supervisor, Logistics Coordinator Nema Benjamin; carefully masked as always.

BRENTON AND SHEILA FORD DEPART FOR SCOTLAND

Posted on by Guy Phoenix

Brenton and Sheila Ford resigned from Parts & Power in September to move to Sheila’s home country of Scotland.  Sheila had traveled to Scotland in July for her father’s funeral.  Due to the Covid border closure in the BVI, the process to return was taking a long time.  That, combined with family obligations, made her decide to remain in Scotland.  Brenton, and their dog Shaggy, packed up in late October to join Sheila in Scotland. Parts & Power wish Sheila and Brenton (and Shaggy) the best of success in their new endeavors in Scotland.  They will be missed.

Brenton is shown on right in the photo with Robin Hales of Parts & Power during a Poker Run in June of 2019.

 

Germain James is awarded Employee of the Quarter

Posted on by Guy Phoenix

Parts & Power is pleased to announce that Germain James has been awarded Employee of the Quarter for Q2 2020.  Germain, who is our lead Generator Technician, has been with Parts & Power since 2017.  He and his brother Ronald, who was awarded Employee of the Quarter in 2019, lost their entire house in Hurricane Irma. Not a wall was standing. Having lost everything, he made his way to Parts & Power the next morning.  When asked what he wanted to do, he said “there is work to be done”. He spent the next 6 months working up to 14 hours/day, 7 days/week.  He was a major force in the BVI Recovery following Irma.  After the recent lockdown of the BVI, there were elderly and indigent persons in the Community who ran out of food and water. Germain volunteered for several days to do Food Relief Deliveries to those in need.  Germain is renown for his outstanding Customer Service, and it is always delivered with a big smile on his face.  Germain’s integrity is what makes him such a wonderful person, and our Employee of the Quarter.

Germain James (left) is awarded a power tool for Employee of the Quarter by Service Manager Sayeed Mohammed.

US Virgin Islands Professional Charter Yacht Show – 11th November 2019

Posted on by Guy Phoenix

Parts and Power Ltd, together with their Northern Lights Dealer Import Supply, based in Charlotte Amalie, represented Northern Lights at the USVI Professional Yacht Charter Show on Monday 11th November 2019, the Vendor Show.
This premier event in the US Virgin Islands for charter brokers and crewed yachts is a unique opportunity to display the very best of sail and power catamarans, monohulls and luxury motor yachts in one location. It also allows the crews, managers and local vendors to kick off their Caribbean season and present themselves and their services.

Tony Tuckett and Robin Hales from Parts and Power Ltd, together with Mark van den Driessche, owner of Import Supply, St Thomas, were on hand to present and discuss Northern Lights generators, parts and service with the attendees. With over 75 boats on the docks this was a very busy and productive event. Topics of discussion ranged from new generators to technical support and preventative maintenance.

This was the first opportunity for many Owners and Captains to discuss their requirements for the coming season. It was also a great introduction to the new dealer Import Supply. It was obvious that having support in the US Virgin Islands is very much appreciated.

Parts and Power Ltd wish Import Supply the very best for the coming season and look forward to working closely in the future.

Import Supply can be found at 8220 Sub Base #86, St Thomas, Virgin Islands, 00802. Telephone +1 340-774-1679.

US Virgin Islands Professional Charter Show 2019
Parts & Power Ltd representing Northern Lights at the USVI VIPCA 2019.

Ronald Hilliman Awarded Parts & Power Employee of the Quarter

Posted on by Guy Phoenix

Ronald Hilliman, and his brother Germain, showed up to work the day after Hurricane Irma in September 2017.  They had lost their entire house and all of their possessions.  The only thing left was the foundation of the building.  When asked what they wanted to do, they said “we need to work”.  And work they did. For 12-14 hours/day, 7 days/week, they worked to help Parts & Power’s customers to recover.  Indeed, they have never stopped that commitment to Customer Service and Excellence.

As the complexity of new electronic diesels mandated by new emissions laws has increased, so has the training requirements to maintain and repair them.  Ronald has distinguished himself by consistently finishing all of the training made available to him in the shortest amount of time.  That, combined with his high reviews by customers, and the high regard of his peers, made Ronald the outstanding Employee of the Quarter. Well done Ronald!