Northern Lights Caribbean Dealers hold virtual meeting amid the Coronavirus lockdowns

NORTHERN LIGHTS CARIBBEAN DEALERS HOLD VIRTUAL MEETING AMID THE CORONAVIRUS LOCKDOWNS

9 April 20, Road Town, Tortola

Most Caribbean Countries are on lockdown due to the Coronavirus Pandemic.  With few exceptions, all Caribbean Countries are restricting anyone, other than Essential Workers, from leaving their own yard.  Although most Caribbean Northern Lights Dealers are Essential Workers in their own counties, there is very little work to require anyone from going out.  With this in mind, Robin Hales and Gavin Dooley, from Parts & Power, organized an online training meeting with all the Caribbean Dealers.  It was a good opportunity for everyone to get together and discuss the Northern Lights Product, and the Northern Lights and CaribbeanNorthernLights.com websites.  Rob hosted the event, and Gavin was our trainer.

There were 26 people in attendance on the Zoom meeting with one or more participants from

Marine Power Services, Antigua; Dominica Marine Centre, Dominica; Palm Tree Marine, Grenada; Inboard Diesel Services, Martinique; Electec, St. Maarten; Caraibes Diesel, St. Martin; Marintek, St. Lucia; LP Marine, Trinidad; Marine Maintenance, Tortola; CRC, Virgin Gorda; Import Supply, St. Thomas and Parts & Power.

“It is important, in this time of isolation, for everyone to remain engaged,” Robin Hales said.  “I thought it was also an excellent time for us all to get together to talk about the Northern Lights Product.”  It is not very often when we can get the attention of our very busy Dealers.  So, I wanted to take advantage of the fact that most people were in isolation.  Besides, I have not had an opportunity to meet with some of our Dealers, especially with planned travel being postponed at this time” he said.  “Although face to face meetings are not possible, this was the next best thing.  This was so successful that we will hold a follow up meeting next week.”

New Caribbean Northern Lights Dealer appointed in Trinidad and Tobago Parts and Power Ltd are delighted to welcome LP Marine into their Dealer Network

LP Marine and Industrial Supplies Ltd was established in 1987 by company founder Leslie Persad.

Mr. Persad’s interest in boating and fishing, coupled with extensive business experience, enabled him to develop the Volvo Penta brand in Trinidad and Tobago.

In the ensuing years the company forged strategic partnerships with Vetus Boating, Duramax Marine and Johnson Pumps—SPX Flow, to name a few. These long term relationships have enabled LP Marine to offer the local and regional markets with optimum performance and quality designed marine equip-ment, vessels, industrial products and supplies. LP are truly experienced in supplying marine solutions into the Petro-Chemical and Energy sectors.

Today, LP Marine is run by Ian Persad, with the head office (main retail outlet and warehousing), located at 176B Western Main Road, Pt. Cumana, Trinidad West Indies.

The company stocks over 25,000 affordably priced Marine and Industrial line items. Diverse catalogues of marine spares and accessories are readily available for sourcing and delivery of parts at a moments notice. The experienced team are on hand to assist customers with their immediate and long term requirements.

LP Marine was appointed as a Northern Lights Dealer for Trinidad & Tobago on 1st January 2020. Parts & Power Ltd look forward to working closely with LP Marine in Trinidad and Tobago.

LP Marine Telephone (868) 633-3395, Email: info@lpmarinett.com

Northern Lights and Parts & Power visit 58th annual ACYS

On 6, 7 & 8 December, participants from Northern Lights and Parts & Power participated in the 58th Annual Antigua Charter Yacht Show.  Northern Lights VP and General Manager, Kit Purdy, Don Schutte from the NL Florida Branch and Tom Gerker & Rob Hales from Parts & Power visited yachts at the Show to see how many participants had Northern Lights products on them.  Over 30% of the yachts had a Northern Lights, Lugger or Technicold Product on board.  The ACYS presents a unique opportunity to see a large number of Northern Lights customers in one location.  The purpose of the visit was to discover the level of customer satisfaction with the Products.

Most of the yachts with Northern Lights Equipment were happy with the Product and had nothing but positive feedback to give.  This year, the crew from NL and P&P ran into several boats that were having issues though.  One vessel had recently had their generator rewound and had a catastrophic failure on the new winding while docking in Antigua. Thanks to some fast action on the part of Kit, NL were able to get a new 90kW generator end air freighted to Antigua, where the local NL Dealer Marine Power Service installed it in time for the yacht to make their charter.

The team from NL and P&P were able to answer questions from Engineers and Captains about Operation, Maintenance, Service and where to get support wherever they are in the world.  Customers were able to give feedback on the Products and, in some cases, make recommendations on how to improve them in some way.  Such feedback is invaluable to Northern Lights and their Distribution Network for making Improvements in Products and Service.

Participants from NL and P&P have been attending the ACYS for more than 20 years.  Many questions have been answered, problems solved and ideas for Product Improvement have been taken back to the Seattle Headquarters for implementation over the years. It has been an outstanding venue for listening to the Voice of the Customer.