Jamal Jones has been awarded the Employee of the Quarter for Parts & Power’s 3^rd Quarter.

Jamal joined Parts & Power following the flood in August 2017.  His Aunt Gladys Jones, who was our Logistics Coordinator at the time, introduced him when we were looking for additional help to salvage inventory and clean up.  We were so impressed with his work ethic that we offered him a full-time job. Jamal began as a Warehouse Clerk doing manual tasks such as Receiving and stocking shelves.

Although he had no computer experience, he quickly mastered all our Inventory computer systems.  He learned how to operate a Forklift and our JCB Teletrucks.  In his duties delivering items he has to interact with BVI Customs and Port Authority frequently and has developed a good relationship with them.

After more than 3 years on the job, he can brag as being Accident-Free despite handling so many different pieces of equipment.  Jamal recently distinguished himself while assisting in the move of Parts & Power from Port Purcell to our new home in Fish Bay.  He put in long days, taking on any task that needed accomplishing.

When voting for our Employee of the Quarter, the Management Team were unanimous in their election of Jamal.

In the photo, Jamal is shown on right with his supervisor, Logistics Coordinator Nema Benjamin; carefully masked as always.

Brenton and Sheila Ford resigned from Parts & Power in September to move to Sheila’s home country of Scotland.  Sheila had traveled to Scotland in July for her father’s funeral.  Due to the Covid border closure in the BVI, the process to return was taking a long time.  That, combined with family obligations, made her decide to remain in Scotland.  Brenton, and their dog Shaggy, packed up in late October to join Sheila in Scotland. Parts & Power wish Sheila and Brenton (and Shaggy) the best of success in their new endeavors in Scotland.  They will be missed.

Brenton is shown on right in the photo with Robin Hales of Parts & Power during a Poker Run in June of 2019.

On 6, 7 & 8 December, participants from Northern Lights and Parts & Power participated in the 58^th Annual Antigua Charter Yacht Show.  Northern Lights VP and General Manager, Kit Purdy, Don Schutte from the NL Florida Branch and Tom Gerker & Rob Hales from Parts & Power visited yachts at the Show to see how many participants had Northern Lights products on them.  Over 30% of the yachts had a Northern Lights, Lugger or Technicold Product on board.  The ACYS presents a unique opportunity to see a large number of Northern Lights customers in one location.  The purpose of the visit was to discover the level of customer satisfaction with the Products.

Most of the yachts with Northern Lights Equipment were happy with the Product and had nothing but positive feedback to give.  This year, the crew from NL and P&P ran into several boats that were having issues though.  One vessel had recently had their generator rewound and had a catastrophic failure on the new winding while docking in Antigua. Thanks to some fast action on the part of Kit, NL were able to get a new 90kW generator end air freighted to Antigua, where the local NL Dealer Marine Power Service installed it in time for the yacht to make their charter.

The team from NL and P&P were able to answer questions from Engineers and Captains about Operation, Maintenance, Service and where to get support wherever they are in the world.  Customers were able to give feedback on the Products and, in some cases, make recommendations on how to improve them in some way.  Such feedback is invaluable to Northern Lights and their Distribution Network for making Improvements in Products and Service.

Participants from NL and P&P have been attending the ACYS for more than 20 years.  Many questions have been answered, problems solved and ideas for Product Improvement have been taken back to the Seattle Headquarters for implementation over the years. It has been an outstanding venue for listening to the Voice of the Customer.